Increasing demand from customers for advice and the continuously changing situation of the financial markets require a high level of professional expertise from customer advisors.
Standards need to be established, which
- ensure consistent quality of the “Bank Customer Advisor”
- set a benchmark
- define and document the knowledge and skills of the “Bank Customer Advisor”
- promote confidence in the customers
- are attractive and of value to customer advisors
- are sustainable and credible.
SAQ has been accredited by the Swiss national accreditation body, Swiss Accreditation Service SAS to certify the “Bank Customer Advisor” according to international standard (ISO/IEC 17024).